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10px;border-radius:16px;font-size:13px;cursor:pointer}.tag-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.tag-kind{font-size:10px;color:var(--text-dim);margin-left:2px}.nh-section-title{font-size:13px;font-weight:600;color:var(--text-dim);text-transform:uppercase;letter-spacing:.4px;margin-bottom:10px}.note-add{display:flex;flex-direction:column;gap:8px;margin-bottom:16px}.note-add textarea{width:100%;min-height:56px;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;color:var(--text);padding:9px 11px;resize:vertical}.note-item{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:10px 12px;margin-bottom:8px}.note-body{font-size:14px;white-space:pre-wrap}.note-meta{font-size:12px;color:var(--text-dim);margin-top:6px}.history-list{position:relative}.history-item{display:flex;gap:10px;padding:8px 0}.history-dot{width:9px;height:9px;border-radius:50%;background:var(--text-dim);margin-top:5px;flex-shrink:0}.history-dot[data-kind=bot]{background:var(--accent)}.history-dot[data-kind=system]{background:var(--warn)}.history-detail{font-size:13px}.history-meta{font-size:11px;color:var(--text-dim);margin-top:2px}.ai-test-box{display:flex;flex-direction:column;gap:10px;max-width:560px}.ai-test-result{margin-top:16px;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px;max-width:560px}.ai-test-row{font-size:14px;margin-bottom:10px}.ai-test-reply{background:var(--surface-2);border-radius:8px;padding:10px 12px;font-size:14px}.mode-opts{display:flex;gap:8px}.mode-opt{flex:1;display:flex;flex-direction:column;gap:3px;align-items:flex-start;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:10px 12px;color:var(--text);cursor:pointer;text-align:left}.mode-opt.on{border-color:var(--accent);background:#6366f11f}.mode-opt span{font-size:12px}.stages-editor{display:flex;flex-direction:column;gap:8px;margin-bottom:16px}.stage-edit-row{display:flex;align-items:center;gap:10px;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px 12px}.stage-grip{cursor:grab;color:var(--text-dim);font-size:14px;-webkit-user-select:none;user-select:none}.stage-color{width:34px;height:32px;border:1px solid var(--border);border-radius:6px;background:var(--surface-2);padding:2px;cursor:pointer}.stage-color:disabled{opacity:.6;cursor:default}.stage-name{flex:1;background:var(--surface-2);border:1px solid var(--border);border-radius:7px;color:var(--text);padding:8px 11px;outline:none;font-size:14px}.stage-name:disabled{opacity:.7}.stage-flag{font-size:11px;padding:2px 8px;border-radius:5px}.stage-flag.won{background:var(--ok-soft);color:var(--ok)}.stage-flag.lost{background:var(--danger-soft);color:var(--danger)}.stage-add{display:flex;gap:8px;align-items:center}.stage-add input{flex:1;max-width:320px;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;color:var(--text);padding:9px 11px;outline:none}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:50;display:flex;align-items:center;justify-content:center}.modal{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:22px;width:380px;max-width:92vw}.modal h3{margin:0 0 8px;font-size:17px}.modal p{margin:0 0 14px}.sound-toggle{background:transparent;border:1px solid var(--border);border-radius:9px;width:34px;height:34px;display:inline-flex;align-items:center;justify-content:center;font-size:15px;cursor:pointer;color:var(--text-dim);transition:all .12s}.sound-toggle:hover{border-color:var(--border-strong);color:var(--text);background:var(--surface-2)}.manager-filter{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;color:var(--text);padding:7px 11px;outline:none;font-size:13px}.chat-assignee{font-size:11px;color:var(--accent-hover);margin-top:3px}.toast-wrap{position:fixed;bottom:20px;right:20px;z-index:200;display:flex;flex-direction:column;gap:8px;max-width:340px}.toast{background:var(--surface);border:1px solid var(--accent);border-left:3px solid var(--accent);border-radius:8px;padding:12px 14px;font-size:14px;cursor:pointer;box-shadow:0 6px 20px #0000004d;animation:toast-in .2s ease}@keyframes toast-in{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:none}}.qr-picker{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;margin:8px 12px 0;max-height:240px;overflow-y:auto}.qr-picker-head{display:flex;justify-content:space-between;padding:8px 12px;border-bottom:1px solid var(--border);font-size:12px;font-weight:600}.qr-item{display:flex;flex-direction:column;gap:2px;width:100%;text-align:left;background:transparent;border:none;border-bottom:1px solid var(--border);padding:8px 12px;cursor:pointer}.qr-item:hover{background:var(--surface)}.qr-title{font-size:13px;font-weight:600;color:var(--text)}.qr-body{font-size:12px;color:var(--text-dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dashboard h2{margin-bottom:18px}.dashboard h3{font-size:15px;margin:0 0 12px}.dash-section{margin-top:28px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px 18px}.stat-value{font-size:26px;font-weight:700}.stat-label{font-size:12px;color:var(--text-dim);margin-top:4px}.funnel{display:flex;flex-direction:column;gap:8px}.funnel-row{display:flex;align-items:center;gap:12px}.funnel-name{width:130px;font-size:13px;flex-shrink:0}.funnel-bar-wrap{flex:1;background:var(--surface-2);border-radius:6px;overflow:hidden;height:26px}.funnel-bar{height:100%;border-radius:6px;min-width:2px;transition:width .3s}.funnel-count{width:40px;text-align:right;font-size:13px;font-weight:600}.load-table{background:var(--surface);border:1px solid var(--border);border-radius:10px;overflow:hidden}.load-head,.load-row{display:grid;grid-template-columns:2fr 1fr 1fr;padding:10px 14px}.load-head{background:var(--surface-2);font-size:12px;color:var(--text-dim);font-weight:600}.load-row{border-top:1px solid var(--border);font-size:14px}.bubble-translated{margin-top:6px;padding-top:6px;border-top:1px dashed currentColor;font-size:13px;font-style:italic;opacity:.92}.bubble.in .bubble-translated{border-top-color:var(--border)}.translate-btn{background:transparent;border:none;color:inherit;opacity:.65;font-size:11px;cursor:pointer;padding:4px 0 0;text-decoration:underline}.translate-btn:hover{opacity:1}.metrics-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.metrics-live{font-size:12px;color:var(--text-dim)}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px}.metric-card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px 16px}.metric-top{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:8px}.metric-label{font-size:13px;color:var(--text-dim)}.metric-pct{font-size:18px;font-weight:700}.metric-bar-wrap{background:var(--surface-2);border-radius:5px;overflow:hidden;height:8px;margin-bottom:8px}.metric-bar{height:100%;border-radius:5px;transition:width .4s,background .4s}.metric-detail{font-size:12px;color:var(--text-dim)}.metric-ollama{font-size:14px;font-weight:600}.metric-warn{margin-top:12px;background:#f59e0b1f;border:1px solid rgba(245,158,11,.3);border-radius:8px;padding:10px 14px;font-size:13px;color:var(--text)}.metric-uptime{margin-top:10px;font-size:12px;color:var(--text-dim)}.client-panel{width:300px;border-left:1px solid var(--border);background:var(--surface);overflow-y:auto;flex-shrink:0}.cp-header{padding:22px 18px 18px;text-align:center;border-bottom:1px solid var(--border)}.cp-avatar{width:64px;height:64px;border-radius:50%;margin:0 auto 10px;background:linear-gradient(135deg,var(--accent),var(--accent-hover));color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:26px}.cp-name{font-size:16px;font-weight:650;letter-spacing:-.01em}.cp-phone{display:inline-block;margin-top:4px;font-size:13px;color:var(--accent-hover);text-decoration:none}.cp-phone:hover{text-decoration:underline}.cp-section{padding:16px 18px;border-bottom:1px solid var(--border)}.cp-section-title{font-size:12px;font-weight:600;color:var(--text-dim);text-transform:uppercase;letter-spacing:.04em;margin-bottom:12px}.cp-row{display:flex;justify-content:space-between;gap:10px;font-size:13px;margin-bottom:8px}.cp-key{color:var(--text-dim)}.cp-val{color:var(--text);font-weight:500;text-align:right}.cp-field{margin-bottom:12px}.cp-field label{display:block;font-size:12px;color:var(--text-dim);margin-bottom:5px;font-weight:500}.cp-field input,.cp-field select{width:100%;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;color:var(--text);padding:8px 10px;outline:none;font-size:13px;transition:border-color .12s}.cp-field input:focus,.cp-field select:focus{border-color:var(--accent)}.cp-note-add{display:flex;flex-direction:column;gap:8px;margin-bottom:12px}.cp-note-add textarea{width:100%;min-height:54px;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;color:var(--text);padding:8px 10px;resize:vertical;outline:none;font-size:13px}.cp-note-add textarea:focus{border-color:var(--accent)}.cp-note{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:9px 11px;margin-bottom:8px}.cp-note-body{font-size:13px;white-space:pre-wrap;line-height:1.45}.cp-note-meta{font-size:11px;color:var(--text-dim);margin-top:6px}.cp-toggle{background:transparent;border:1px solid var(--border);color:var(--text-dim);width:32px;height:32px;border-radius:8px;font-size:15px;cursor:pointer;flex-shrink:0;transition:all .12s}.cp-toggle:hover{border-color:var(--border-strong);color:var(--text)}